Operator Playbook
37 Claude Code skills
for B2B SaaS go-to-market.
The Operator Playbook is thirty-seven Claude Code skills for B2B SaaS go-to-market: ICP, cold outbound, discovery, demos, pricing, comp, forecasting, MQL handoff, LinkedIn outbound, first-rep hire, AEO content, Reddit engagement, plus a GTM-AI stack-decision suite (stack audit, tool selection, AI-readiness, renewal, consolidation) and SaaS unit economics. Each skill produces a real artifact you could ship inside a working motion — not a generic template. Built by Nick French (BDR → AE → Head of Revenue, 10 years B2B SaaS GTM). All thirty-seven, $29 one-time, instant download.
- Skills
- 37
- Cost
- $29
- Delivery
- Instant
What’s in the Operator Playbook
Thirty-seven skills. Each one produces a real artifact — sequence copy, ICP doc, comp plan, AEO rewrite, Reddit motion playbook — not a generic template.
01ICP Builder
Builds an SDR-runnable Ideal Customer Profile. Tier 1/2/3 segmentation, disqualifiers, firmographic + technographic + behavioral signals, economic-reality filter, persona map, 0–100 scoring rubric.
02Cold Outbound Sequence
Builds a 5-touch cold outbound sequence that lands in inbox. Deliverability infrastructure (warmup, lookalike domains, SPF/DKIM/DMARC), TRIGGER → PROBLEM → VALUE → MICRO ASK copy framework, A/B plan, reply-handling SLAs.
03Discovery Call Runner
Runs a 30-minute discovery call that surfaces real deals from fake ones. Three-act structure, operator-grade MEDDPICC, the five highest-leverage questions including the status-quo test.
04Demo Script Builder
Builds a discovery-driven three-act demo (problem framing, ONE use case, close). Anti-tour. Stakeholder choreography for Champion + EB + End User + Blocker.
05Pricing & Packaging
Designs a three-tier pricing structure that maximizes ACV without killing inbound. Anchor logic, decoy effect, per-seat vs usage vs flat decision, expansion levers (40/30/20/10 mix), discount discipline, negotiation playbook.
06Comp Plan Designer
Designs a SDR/AE/AM comp plan reps will sell hard against. OTE, base/variable, quota math (4-5x OTE), accelerators, kickers, SPIFs, ramp policy, clawbacks. Single-page documented plan with signature line.
07Forecasting & Pipeline Review
Runs a weekly forecast that catches slip before it kills the quarter. Stage definitions with exit criteria, MEDDPICC-driven deal scorer, Commit / Best Case / Pipeline / Strategic categories, slip detection.
08MQL → SQL Handoff
Builds the marketing-to-sales lead handoff that stops 80% of MQLs from rotting. MQL definition (firmographic AND behavioral), sub-tiered routing (5-min / 1-hour / 24-hour SLA), disqualification picklist, feedback loop.
09LinkedIn Outbound
Runs a LinkedIn outbound motion that books meetings without LinkedIn jail. Connection-to-DM ladder over 21 days, the underrated content engagement layer, Sales Nav setup, account safety rules.
10Founder-Led Sales → First Rep
Decides when (and how) to hand founder-led sales to a first rep without breaking the motion. Readiness assessment, AE-vs-SDR-first decision, 14-component playbook handoff, 90-day ramp plan, founder transition.
11AEO Content Optimizer
Rewrites a B2B SaaS page so AI search engines (ChatGPT, Perplexity, Google AI Overviews) cite it inside synthesized answers. Chunk-rewrite plan, inverted-pyramid restructure, FAQ block, JSON-LD spec, branded-mention seeding plan, Reference Rate measurement.
12Reddit Thread Engagement
Builds a Reddit thread engagement motion that drives qualified profile clicks to your site without burning the account. 2-3 week account warmup, subreddit selection rubric, the link-in-profile play, bother-score for thread selection, operator-voice drafting framework, AI-assist mechanic compressing 15-min comments to 2 min, measurement and break-even check at 30 days.
13GTM Stack Audit
Audits a GTM stack on cost, redundancy, and AI-readiness together. True-cost inventory with confidence tags, an overlap score, a 0-100 AI-readiness score per tool, keep/replace/drop verdicts behind a switching-cost gate, a downward-skewed savings range with no false precision, and a renewal calendar so you act before auto-renew.
14Tool Selection & Build-vs-Buy
Picks the right tool for your motion, stage, and switching tolerance — or decides to build, or buy nothing yet. Job-defined must-haves, the category landscape (leaders, runners-up, skip list), the build-vs-buy gate, an AI-native filter, total cost of ownership, and a pilot designed to actually decide.
15AI & Headless Readiness Scorecard
Deep-grades one tool or category on whether an agent can actually drive it. A five-component rubric — AI-native vs bolted-on, headless/API/MCP exposure, automation surface, data portability, vendor AI velocity — scored to a 0-100 composite, an A-F grade, and a lean-in, watchlist, or plan-exit verdict, with evidence behind every score.
16Vendor Due-Diligence Questions
The operator-authored questions to ask a vendor before signing — the ones the AE never volunteers. Banks for commercial gotchas, data lock-in, integration reality, AI claims, implementation truth, and vendor viability, plus the reference-check questions, each with what a good versus bad answer sounds like and the red-flag triggers.
17SaaS Renewal Negotiation
Runs a renewal as a negotiation instead of an auto-renew formality. A leverage inventory, price anchors, a target and walkaway backed by a BATNA, the ask ladder, a concession map, and a timed script — so you stop leaving 10-30% on the table. Leverage is highest 90 days out and zero after auto-renew.
18Stack Consolidation
Turns a stack-audit verdict into a sequenced migration runbook that does not break the motion. Dependency mapping, data migration with validate-before-cancel, integration rebuild, change management, a parallel-run with rollback triggers, and savings you only count once the contract is actually dead.
19SaaS Metrics & Unit Economics
Computes the metrics that steer a GTM motion — the MRR bridge, gross and net revenue retention, fully-loaded CAC, LTV with the right formula, CAC payback, magic number, burn multiple, and Rule of 40 — each with its canonical definition, an operator benchmark, and the lever that moves it. Board-ready scorecard.
20Business Case & ROI Builder
Builds the economic case a champion takes to the economic buyer to win budget. Quantified status-quo cost, hard and soft value drivers, an ROI and payback model, the cost of doing nothing, conservative sourced assumptions, and a champion-ready one-pager framed in the buyer metrics — the document that gets budget approved when you are not in the room.
21Deal Negotiation & Closing
Engineers the path to a signed new-business deal instead of begging for it at the end. A mutual action plan reverse-engineered from the signature date, the paper process surfaced early, discount discipline, a concession map that trades every give, closing techniques that drive, and slip prevention. Seller-side new business.
22Multithreading & Champion-Building
Maps the buying committee and builds a real champion so a deal survives a contact going dark. A stakeholder map (champion, economic buyer, technical buyer, users, blocker, procurement) with stance and coverage, the champion-versus-coach test, a champion-build plan, the economic-buyer access play, and blocker management.
23Quota & Capacity Planning
Sets sales quota and capacity that actually close the number, reconciled two ways — top-down from the company target and bottom-up from ramped rep capacity. A capacity model in ramped rep equivalents, per-rep quota with a coverage buffer, the ramp curve, TAM-backed territory design, and a hiring plan that back-schedules off ramp lead time.
24LinkedIn Content Engine
Turns one insight, asset, or data point into a systematic LinkedIn content engine — the sharp operator angle, three scroll-stopping hooks, the post in a proven format, an engagement-bait-free CTA, an optional carousel, and a repurpose chain so one idea works five times. Consistency over virality.
25Signal-Based Outreach
Replaces spray-and-pray with signal-triggered outreach. A taxonomy of buying signals (job changes, funding, hiring, tech-stack moves, intent), where to source each, a signal-to-play map, signal-led openers that read observant not creepy, prioritization by signal strength times ICP fit, and freshness SLAs.
26Programmatic Content
Builds programmatic content at scale that becomes a moat instead of index bloat. A unique data source, one well-designed template, clean URL patterns, automated internal linking, a thin-content guardrail so every page earns its existence, index-bloat prevention, and a measure-and-prune loop.
27Customer Onboarding & Time-to-Value
Builds an onboarding motion that drives new customers to first value fast — the highest-leverage retention play. A sales-to-CS handoff, a defined activation moment that predicts retention, a milestone plan with owners and dates, a time-to-value target, stalled-onboarding early-warning triggers, graduation criteria, and an expansion seed.
28Churn & Retention Engineering
Builds a retention system that catches churn before the renewal. Cohort retention analysis, a churn taxonomy, a customer health-score model, risk tiers with early-warning, a save-play library matched to each churn reason, an at-risk renewal SOP that runs 90 days ahead, and a win-back play. Moves gross retention.
29Expansion & NRR Motion
Builds the land-and-expand motion that drives net revenue retention above 100%. An expansion thesis (whitespace), expansion-qualified signals, the land-and-expand sequence, CS-vs-AE ownership and comp, the upsell, cross-sell, and tier-up plays, an NRR target model, and the discipline of never asking an at-risk account for more.
30QBR & Strategic Account Planning
Runs quarterly business reviews and account plans that retain and grow key accounts. Account segmentation, the strategic account plan (whitespace, stakeholder map, value delivered, risks, growth plan), a QBR structure that proves value and surfaces expansion instead of touring the roadmap, the value-realization story in the buyer metrics, and the cadence.
31GTM Hiring Scorecards
Hires GTM reps (SDR/AE/AM/CS) against a structured scorecard that predicts performance instead of a charm contest. Outcome-defined roles, a per-role competency model, behaviorally-anchored 1-4 ratings, a structured interview loop with a work-sample, signal-vs-noise guidance, an independent-scoring debrief, and reference back-channel questions.
32Rep Ramp & Enablement
Builds a rep ramp and enablement program that cuts time-to-productivity. A measurable definition of ramped, a 30/60/90 plan, curated enablement content, certification gates before live pipeline, a fractional ramp quota on the curve, the manager coaching cadence with stalling-ramp early-warning, and ongoing reinforcement.
33Sales Process & Methodology Install
Installs a repeatable sales process and methodology that actually sticks. An end-to-end process map, a chosen methodology operationalized into concrete CRM fields and questions, stage gates with exit criteria, the CRM as system of record, the adoption layer (train, certify, enforce, coach), a single playbook document, and an adoption metric.
34TAM / SAM / SOM Sizing
Sizes a market defensibly — TAM, SAM, and SOM built bottom-up from real account counts and ACV, sanity-checked top-down, with segmentation, a SOM grounded in actual GTM capacity, sourced assumptions, and a range instead of a single fantasy number. Show the floor, not 1% of a huge number.
35Positioning & Messaging
Builds positioning that makes your value obvious to the right buyer, then cascades it into a messaging hierarchy. Competitive alternatives, unique attributes, the value they enable, who cares most, the market frame, an internal positioning statement, and the one-liner, value props, and proof that flow from it.
36Category & Narrative Design
Decides whether to reframe the market or just position within it (the honest gate — most should position), and if reframing, builds the point-of-view narrative: the contrarian insight, old-game vs new-game, an earnable category frame, the villain, and the evangelism plan. Catches the renaming-with-no-narrative failure mode.
37GTM Motion Selection
Chooses the right GTM motion — sales-led, product-led, hybrid, channel, or community — matched to ACV, product time-to-value, how the buyer buys, and the CAC-payback math, with the hybrid reality and the downstream org implications. Pick the motion the math demands, not the one the latest blog praised.
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